The engine behind better operations

Growth gets harder when workflows stay manual.

FlowSync turns repeatable operational work into trackable workflows so approvals, handovers, document collection, follow-ups, and customer actions keep moving without manual chasing across systems, teams, and inboxes.

Live workflow

Lead to onboarding

Lead Captured
Complete
Follow-Up Sent
Automated
Proposal Created
In progress
Contract Signed
Complete
Customer Onboarded
Automated

Automated actions

CRM updated
Email sent
Task created

What is FlowSync?

FlowSync is an AI-enabled operations platform from Skywalk Innovations that keeps repetitive business work moving across people, documents and systems. It receives work, checks what is needed, routes approvals, sends follow-ups, updates connected systems and records what happened, while people remain responsible for important decisions.

Who is FlowSync for?

FlowSync is designed for growing and mid-sized organisations where important work still depends on email, spreadsheets, manual document checks, follow-ups and handovers between teams.

What can FlowSync manage?

FlowSync can support customer and member onboarding, document collection, compliance checks, approvals, RFP responses, funding applications, finance operations and other repeatable business processes.

Does FlowSync replace our current systems?

No. FlowSync connects the people, AI capabilities and systems already involved in the process. It fills the gaps between them so work can move from request to completed outcome.

Explore the work you need to move

Customer onboarding

Customers resend documents because requests are scattered across inboxes.

RFP response management

Requirements in a PDF are not linked to the people supplying answers.

Compliance and vetting

Reviewers cannot tell which document version is current.

Member onboarding and management

Member details and progress are split across spreadsheets.

Customer evidence · System connections · Security and human oversight · Insights

Teams we've worked with

Tygerberg Trustees
National Empowerment Fund
NAMITVEST
PrivySeal
Italtile
Innoble
Fetola
What changes when work starts moving on its own

BEFORE: Work depends on people remembering

×
Lead comes in
×
Follow-up gets delayed
×
Customer waits
×
Team chases updates
×
Spreadsheet is updated manually
VS

AFTER: Work moves automatically

Lead arrives
Follow-up is triggered
CRM is updated
Customer is notified
Team is aligned
Why it matters

Manual workflows become more expensive as you grow.

What feels manageable today becomes harder to control as more customers, teams and systems are added. FlowSync helps you remove the hidden delays before they affect customer experience, team capacity and growth.

Revenue waits

Every delayed follow-up is a potential missed opportunity.

Customers notice

Slow onboarding and inconsistent updates create friction.

Teams hit capacity

Manual coordination limits growth long before headcount does.

Where FlowSync helps

Start with the workflows where delay costs the most.

FlowSync works best where customer experience, revenue movement, compliance, and team capacity are all shaped by repeatable operational work.

Lead follow-up workflows

Capture leads, trigger follow-up, update the CRM, and keep revenue-moving work from stalling after first contact.

Learn more

Customer onboarding workflows

Move customers from signed deal to active account with cleaner handovers, document collection, status visibility, and fewer delays.

Learn more

Approval and handover workflows

Route approvals, internal requests, and cross-team handovers through one visible process instead of email chains and chasing.

Learn more

Document and reminder workflows

Request missing information, trigger reminders, and keep customers and teams updated before anyone has to ask for status.

Learn more
How it works

How FlowSync gets deployed

1

Identify

Find the workflows creating delay, missed opportunities or unnecessary manual effort.

2

Automate

Connect the tools, teams and triggers needed to keep work moving.

3

Scale

Let critical workflows run consistently as your business grows.

Built around your existing tools

Keep the systems you rely on. Connect the work moving between them.

FlowSync sits across the people, documents, decisions, and updates that already move through your business. It brings the workflow together without asking you to replace the systems that already run it.

Every connection is mapped around the workflow itself, so the right information moves at the right stage with a clear record of what happened.
Discuss your systems

Microsoft 365

Outlook, Teams and SharePoint

Google Workspace

Gmail and Google Drive

Finance systems

Xero, Sage and related finance tools

Business platforms

CRM, ERP and line-of-business systems

Communication channels

Email, WhatsApp and workflow notifications

Custom connections

Secure APIs and existing internal systems

Need a connection not listed here? The FlowSync team scopes it as part of the workflow design.

What you get

You are not buying a blank tool. You are buying an operating layer.

FlowSync is delivered as a working workflow environment for your business, with the structure, rules, integrations, and visibility needed to move important work forward more reliably.

Workflow design and build

The FlowSync team maps the process, defines the workflow logic, and configures the production flow around how your business already operates.

System connection and orchestration

We connect the systems, triggers, approvals, and handovers that keep work moving across teams without manual coordination holding things back.

Visibility and optimisation

Your team gets live status visibility, cleaner control across active work, and ongoing optimisation as workflow volume and business complexity grow.

Secure by design

Built on AWS infrastructure, FlowSync is designed with security at its core. Your workflows and business data are protected with secure access controls and encryption, so sensitive information stays protected as it moves across your operations.

Pricing

Pricing built around workflow volume and operational complexity.

Choose the level that matches your current workflow demand, then expand production workflows and case volume as the business grows.

Run - Small

For one core workflow

Best for businesses starting with one important workflow and lower monthly case volumes.

From R10 000 / month

Excluding VAT

Included

Up to 25 cases per month
1 production workflow
AI-assisted processing
Document management and audit trail
Standard integrations
Reporting dashboard
Platform updates
Business-hours WhatsApp support
90-minute first-response SLA

Optional add-ons

Additional workflows or integrations (R750 p/h)
Additional case volume
Standard Operating Procedure (SOP) Documentation - R10 000

Run - Standard

Most popular

For growing organisations

Best for growing businesses that need multiple live workflows without adding more coordination overhead.

From R21 000 / month

Excluding VAT

Included

< 100 cases per month (total across workflows)
1-3 production workflows
AI workflow orchestration
AI-assisted document processing
Document management and audit trail
Reporting dashboards
Standard integrations
Platform updates
Priority WhatsApp support
90-minute first-response SLA
Quarterly workflow optimisation review

Optional add-ons

Additional workflows + custom integrations from R750 p/h
Standard Operating Procedure (SOP) Documentation - R10 000

Run - Plus

For scaled operations

Best for organisations running multiple business processes at higher volume across teams and departments.

From R50 000 / month

Excluding VAT

Included

400 cases per month
Unlimited production workflows
AI-assisted document processing
Cross-department workflow orchestration
Executive dashboards and analytics
Document management and audit trail
Standard integrations
Platform updates
Priority WhatsApp support
90-minute first-response SLA
Quarterly workflow optimisation sessions
Dedicated Customer Success Manager

Optional add-ons

Additional workflows + custom integrations from R750 p/h
Standard Operating Procedure (SOP) Documentation - R10 000

Package scope should be confirmed in the final commercial proposal. Workflow complexity, integration requirements, and monthly case volume may affect final pricing.

FAQ

What FlowSync is and how it creates value

If you are trying to understand what FlowSync actually does, how it fits into your business, and why it is commercially valuable, start here.

What is workflow automation in simple terms?

Workflow automation moves repeatable work through agreed steps without someone having to prompt each handover. For example, a client sends documents, missing items are requested, a reviewer receives the completed pack and the approved outcome reaches the right system. People still decide the rules and handle important approvals. Start with the work that gets stuck, not with a list of tools. Read more about how flowsync works.

What is the difference between an AI feature and a complete workflow?

An AI feature completes a task; a complete workflow connects the tasks needed to reach an outcome. A document summary is useful, but someone may still need to check it, approve the next action and update another system. FlowSync coordinates those dependencies and exceptions. The test is whether the work reaches its agreed completion point, not whether one tool generated an answer. Read more about what is flowsync.

Can FlowSync work with our existing systems?

Yes, where the required access and integration options are available. The first step is to confirm which system owns each record, what information can be read or updated, and who authorises the connection. Some steps may use an agreed import or a human task instead of a direct integration. A named platform on a diagram is not a promise that every product version is supported. Read more about integrations.

Which decisions should remain with people?

People should retain important approvals, professional judgement and decisions with material consequences. The process design identifies the authorised reviewer, the evidence they need and what happens if they disagree with an AI-assisted output. Routine preparation and reminders can proceed under agreed rules. Exceptions should reach a named person rather than silently becoming an approved result, and completion criteria need an accountable owner. Read more about security and human oversight.

How does FlowSync handle missing information and exceptions?

FlowSync can keep the case open, identify the missing requirement and route the next action to an owner. The configured process can request a document, remind the responsible person and escalate overdue work. Your team agrees the timing, channels and stopping rules. Receiving a file does not itself prove that the contents are correct; required checks and human approvals still apply. Read more about customer onboarding.

Is FlowSync suitable for regulated businesses?

Suitability depends on the process, information and controls agreed for the deployment. Review access, data location, retention, audit records and human decision points with your responsible teams before using sensitive data. FlowSync does not make an organisation compliant simply by being installed, and AWS infrastructure is not a certification of the application. Validate the configured process against your own obligations and approval requirements. Read more about security and human oversight.

How quickly can a FlowSync environment be ready for testing?

A working UAT testing environment is targeted within seven days of client signing. Production go-live happens after client testing, feedback and approval. The UAT target is not a seven-day production guarantee. Agree the initial scope, information, owners and system access so testing can cover real cases and exceptions. The team should review readiness and outstanding issues before authorising live operation. Read more about how flowsync works.

What should we automate first?

Start with one repeatable process that has frequent chasing, a clear owner and a measurable completed outcome. Client document collection or a review handover can be a practical starting point. Map the current steps, the information each person needs and the exceptions before adding automation. Compare a baseline with the pilot, then expand only where the configured process demonstrates useful improvement. Read more about customer onboarding.

How is FlowSync different from a CRM?

A CRM typically manages customer relationships and records; FlowSync coordinates the operational work around documents, checks, decisions and handovers. The two can work together where connections are supported. If your CRM already completes the whole process, avoid duplicating it. Where work still needs separate reminders, spreadsheets or approvals, map those gaps and agree which platform remains the source of truth for each record. Read more about member onboarding and management.

How does FlowSync measure whether a process has improved?

Measure the same process before and after configuration using agreed definitions and comparable cases. Useful measures include turnaround time, missing documents, manual follow-ups, approval duration, exceptions and completed cases. Include rework and review quality, not just speed. Time released is capacity rather than an automatic cash saving. No percentage improvement should be claimed without evidence from the process being measured. Read more about how flowsync works.

How much growth is still dependent on manual work?

Book a Workflow Assessment and uncover the processes limiting customer experience, team capacity and growth.